Do you work with wholesalers or retailers?

No, we don’t work with wholesalers or retail resellers. Our partnerships are exclusively for businesses incorporating our rugs into their interior projects on a project-by-project basis.

What kind of certifications do you offer on your products?

We offer a diverse range of products with sustainability and commercial use certifications. Our selection includes fire-certified rugs that meet industry standards EN ISO 9239-1 and EN ISO 11925-2, classified according to EN 13501-1 for reaction to fire. Additionally, many of our rugs are OEKO-TEX® certified, ensuring they are free from harmful substances and meet high safety and environmental standards.

How long does it take to process my trade account application?

We process trade account applications quickly and typically respond within 12 hours on business days. Please note that our office is closed on evenings and weekends, but we’ll get back to you as soon as possible once we’re open.

Can I place orders with separate billing and delivery countries?

Yes, this may be possible in certain cases, but only for orders within the EU with a valid VAT number. Please note that this option is not available for online orders—you’ll need to contact our sales team to place the order manually.

Do you offer samples for your products?

With over 30,000 designs in our collection, we cannot provide samples or swatches. However, we want you to shop confidently—that’s why we offer a 30-day money-back guarantee, free shipping, and returns within Europe. This way, you can see the rug in your space and ensure it’s the perfect fit before making your final decision.

Do you offer custom sizes or bespoke designs?

We don’t offer fully custom products at this time, but we have a wide selection of rugs available on our website. If you’re looking to place a large-volume order and need more rugs than we currently have in stock, our sales team is happy to assist.In many cases, we can accommodate large-volume orders for existing designs and sizes. Lead times typically range from 3 to 9 months, depending on the quantity and rug quality. These orders require a deposit at the time of purchase, and the terms and conditions will differ from in-stock items. Our sales team will provide all the details and guide you through the process.

Can I have my order sent directly to the project site or client?

Yes, that’s absolutely fine! You can place your order with a separate billing and delivery address, allowing the rugs to be shipped directly to your project location or client. Rest assured, we never include any pricing or order documentation in the package.

Do you have a product catalog?

Our full rug collection is available exclusively on our website, where we continuously update our selection to reflect the latest styles and customer needs. By keeping everything online, we ensure you always have access to the most up-to-date assortment, with accurate details and availability. As a result, we do not offer physical or digital catalogs.

Can I order or receive quotes for rugs that are sold out on your website?

No, we cannot reserve or provide quotes for rugs that are currently unavailable on our website. However, for some sold-out items, we provide estimated restock dates on the product page. If no restock information is listed, feel free to contact our sales team

Can I combine my trade discount with discount codes or vouchers?

No, you cannot combine your trade discount with on-site discount codes or vouchers.

How do I add more email addresses and users to my trade account?

You can add as many company email addresses as you need to your registered trade account. If you’d like to give more team members access to the trade discount, simply contact our sales team and provide the email addresses you’d like us to add. We’ll take care of the rest!

Can I cancel my open reservation?

Yes, that’s no problem at all! Any reservation you place is non-binding, meaning you can cancel it anytime before making payment. You can do this easily by logging into your order history on our website or by contacting our sales team via email.

Do you offer a commission on orders?

No, we don’t offer commission-based sales partnerships or the option to split discounts between Trade Partners and their clients. Our systems and processes are set up to support direct purchases only, so we’re unable to accommodate this arrangement.

How do I pay for my order?

When placing an order with us as a business, payment is always required upfront. You can pay via bank transfer using the details on the pro forma invoice, credit or debit card online, or any other available online payment option for your country.

Do you have a store or showroom to visit?

No, we don’t have showrooms or physical stores. As an online retailer, we sell our rugs exclusively through our website, where you’ll find detailed product information and images from multiple angles to help you make the right choice.

When will I receive my order?

Once your payment is received, our warehouse will process and ship your order within 1-2 business days. Standard delivery times are 2-5 business days within Europe and 3-8 business days for international orders. As soon as your order leaves our warehouse, you’ll receive an estimated delivery date along with tracking details to keep you updated on its journey.

How do I see if a rug is available in stock?

You can find this information on each rug’s product page on our website. If a rug is listed online and available to purchase, it’s in stock. If it’s sold out, we’ll indicate whether it’s expected to be restocked and when. We don’t display total stock levels for each SKU, but if you’re planning a large-volume order and need to check availability, just reach out to our sales team—we’re happy to help!

How can I obtain the final invoice for my order?

Your final invoice is generated when your order is ready to ship from our warehouse. You can easily download it using the link in your delivery confirmation email, which also includes tracking details and an estimated delivery date. If you’re logged into your order history on our website, you can also access both pro forma invoices and final invoices anytime.

How do I place my order?

Once you have registered for a trade account you can place your orders by contacting the sales team via email (contact@rugvista.trade) or by placing the order online.

How do I return rugs from my order?

Returning an item is simple and hassle-free. If you’re not satisfied with your purchase for any reason, you can return it within 30 days for a full refund. To start a return, click the link in your order or shipping confirmation and follow the steps provided. Once we receive and inspect the item, we’ll process your refund using the original payment method.If you need help with a return, please contact the B2B sales team with your order number and details of the items you’d like to return. Once your return is set up, you’ll receive return shipping labels and instructions via email.

Is a VAT number required to order as a company?

When placing a B2B order with us, you’ll need to provide your VAT number either at checkout or when contacting our sales team via email.For B2B orders within the EU, your VAT number must be valid for cross-border transactions within the EU. Orders that meet this requirement will be exempt from VAT.For B2B orders within Norway, Switzerland, and the United Kingdom, a local VAT number is required. Since Rugvista is VAT-registered in these countries, VAT will be applied to all orders.

How do I care for and maintain my rugs?

You can find helpful care guides and tips on maintaining your rug in our Inspiration Hub on the Rugvista website. It’s a great resource for ensuring your rug stays beautiful for years to come.

- Rugvista

Our hand-knotted traditional rugs are more than just decor; they are woven stories crafted using techniques perfected over centuries. Each piece carries the legacy of its origin, from the intricate Middle Eastern motifs of Tabriz to the bold geometric patterns of the Caucasus and the rich medallion designs of Turkish Oushak rugs. Skilled artisans spend months, sometimes years, meticulously tying each knot by hand, using premium materials like wool and silk to create rugs that are as durable as they are beautiful. No two are alike, making them perfect for spaces that demand authenticity and exclusivity. These rugs do more than complete a space; they infuse it with depth, character, and a rich sense of history. Every intricate pattern and naturally dyed hue tells a story, evolving beautifully over time as the rug gains more charm and elegance.

Within this range, you will find our most exclusive hand-knotted rugs, representing the finest craftsmanship available. Woven from the highest-grade silk and fine wool, these extraordinary pieces boast an incredible knot density that can sometimes exceed 1 million knots per square meter. The painstaking process behind their creation is reflected in their value, with prices reaching tens of thousands of euros. These rugs are true collector’s pieces and investments in heritage, artistry, and timeless beauty.